This week I’m joined by Veranda Adkins to discuss the importance of diversity, equity, and inclusion (DEI) in the travel industry. Veranda shares her experiences as a travel agent and the challenges faced by Black travel professionals. We explore the need for representation in travel marketing and the impact it has on travelers’ comfort and safety. Veranda highlights the changes she has witnessed in the industry over the years and the formation of the Association of Black Travel Professionals. We discuss the role of a travel agent in booking and planning trips, including the benefits of using a travel agent and the importance of finding the right fit. Veranda also provides insights into starting a travel agency and the training required to become a travel agent.

In this conversation, Veranda Adkins, a travel agent, discusses the importance of travel experience and knowledge in the travel industry. She emphasizes the need for travel agents to have a basic understanding of geography and to take the job seriously, as they are dealing with people’s money. Veranda also highlights the value of using a travel agent, who can provide expertise and avoid booking mistakes. She shares personal travel experiences that inform her planning practices and advises travelers to prioritize building memories through travel. Veranda also discusses the flexibility of payment options and the benefits of traveling with minors.

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